Question 1

What is ClaimRelay?

Accepted Answer

ClaimRelay is a SaaS platform where restoration contractors track every insurance claim from first notice of loss (FNOL) to final payment. It uses AI to detect missing supplement line items, tracks state-mandated carrier response deadlines, and provides carrier intelligence data including supplement difficulty rankings and submission requirements for every major insurer.

Question 2

How does ClaimRelay detect missing supplement line items?

Accepted Answer

ClaimRelay parses Xactimate ESX files and analyzes every line item against IICRC S500 (water damage), S520 (mold), and industry-standard restoration scope. The AI identifies commonly missed items like antimicrobial application, content manipulation, detach and reset items, equipment charges, and code upgrades. Recommendations are tailored per carrier - USAA gets XactAnalysis-formatted notes, State Farm gets detailed IICRC citations.

Question 3

What carriers does ClaimRelay support?

Accepted Answer

ClaimRelay includes intelligence profiles for 20+ carriers including State Farm, Allstate, USAA, Liberty Mutual, Farmers, Nationwide, Travelers, American Family, Erie, and Progressive. Each profile includes supplement difficulty rating, submission requirements, estimating software (Xactimate or Symbility), managed repair network details, and portal links.

Question 4

How does ClaimRelay track state compliance deadlines?

Accepted Answer

ClaimRelay is pre-loaded with state-mandated insurance response timelines for all 50 states. When a carrier misses an acknowledgment, decision, or payment deadline, ClaimRelay sends alerts and flags the violation on your dashboard. This gives contractors documented evidence for escalation calls and regulatory complaints.

Question 5

Does ClaimRelay integrate with JobNimbus?

Accepted Answer

Yes. ClaimRelay has a built-in JobNimbus integration that syncs jobs, contacts, and status updates bidirectionally. Connect your JobNimbus API key in Settings and ClaimRelay will import your existing jobs as claims automatically.

Question 6

What is depreciation recovery tracking?

Accepted Answer

On most homeowner policies, the carrier withholds recoverable depreciation (the difference between actual cash value and replacement cost) until repairs are completed. ClaimRelay tracks the recovery deadline for every claim (typically 180 days to 2 years) and alerts you before it expires. Missing this deadline means losing the holdback permanently.